RETURN AND EXCHANGES POLICY
SLEEPING BAGS、HEATED CLOTHINGS AND AIRE COOLING CLOTHINGS RETURN/EXCHANGE POLICY
Our policy lasts 14 days from when your product arrived according to the tracking # we sent you. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return/refund, your item must be unused, free from dirt, dust or damage and in the same package and condition that you received it. If your return passes our inspection, you may receive an exchange, store credit, or a refund.
To begin the return or exchange process, please send us an email at firstname.lastname@example.org and we will reach out to you within 2-3 business days, thank you for your patience! Please include the following in your email to us:
- Your full name
- Order number
- If you need an exchange, please specify the new size and gender you would like to receive.
Sorry , You can't return it if you ...
- * Wore the product
- * Smoked in the product
- * Did something to cause the product to smell
- * Spilt something on the product
- * Lost the product
- * Damaged the product